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Georgia Introduction to Hardware Technology

IT Professionals

Students learn more about the careers in IT and many of the specific responsibilities involved.

Lessons

6.1 IT Helpdesk

  • The Many Jobs at the IT Helpdesk
  • IT Helpdesk Scavenger Hunt
  • Find an IT Job!

6.2 Working with Customers

  • What is a CRM System?
  • CRM System Reflection
  • Customer Service Skills
  • Customer Service Skills Reflection
  • Act it Out!
  • +1 more

6.3 Building a Knowledge Base

  • What is a Knowledge Base?
  • Draft a KB Article
  • Share your KB Article
  • Finalize your KB Article

6.4 Star in a Video!

  • Instructional Videos
  • Example Tutorial
  • Instructional Video Plan
  • Write the Script
  • Create the Storyboard
  • +1 more

6.5 Keeping a Database

  • Databases
  • Databases
  • Personally Identifiable Information (PII)
  • FERPA
  • What is SQL?
  • +4 more

6.6 Compliance Laws

  • IT Compliance
  • National Regulation Table
  • Georgia State Regulations
  • Compliance Reflection

6.7 Asset Management

  • IT Asset Management
  • What is ITAM?
  • Diving Deeper into ITAM
  • ITAM Presentation

6.8 Emerging Technology and IT

  • What is Cloud Computing?
  • Cloud Computing and IT
  • Reflection: Cloud Computing

6.9 Environmental Controls

  • Environmental Controls
  • Environmental Controls Quiz
  • Infographic
  • Infographic FR
  • Electrostatic Discharge
  • +2 more

6.10 Personal Safety

  • Safety Precautions
  • Electrical Hazards
  • Fire Suppression
  • Fire Suppression Response
  • Emergency Response Plan

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