Standards in this Framework
| Standard | Description |
|---|---|
| 1.1.1 | Demonstrate a positive work ethic by coming to work every day on time, a willingness to take direction, and motivation to accomplish the task at hand |
| 1.1.2 | Demonstrate integrity by abiding by workplace policies and laws and demonstrating honesty and reliability |
| 1.1.3 | Demonstrate teamwork skills by contributing to the success of the team, assisting others, and requesting help when needed |
| 1.1.4 | Demonstrate positive self-representation skills by dressing appropriately and using language and manners suitable for the workplace |
| 1.1.5 | Demonstrate diversity awareness by working well with all customers and coworkers |
| 1.1.6 | Demonstrate conflict-resolution skills by negotiating diplomatic solutions to interpersonal and workplace issues |
| 1.1.7 | Demonstrate creativity and resourcefulness by contributing new ideas and working with initiative |
| 1.2.1 | Demonstrate effective speaking and listening skills by communicating effectively with customers and employees and following directions |
| 1.2.2 | Demonstrate effective reading and writing skills by reading and interpreting workplace documents and writing clearly |
| 1.2.3 | Demonstrate critical-thinking and problem-solving skills by analyzing and resolving problems that arise in completing assigned tasks |
| 1.2.4 | Demonstrate healthy behaviors and safety skills by following safety guidelines and managing personal health |
| 1.2.5 | Demonstrate understanding of workplace organizations, systems, and climates by identifying “big picture” issues and fulfilling the mission of the workplace |
| 1.2.6 | Demonstrate lifelong-learning skills by continually acquiring new industry-related information and improving professional skills |
| 1.2.7 | Demonstrate job acquisition and advancement skills by preparing to apply for a job and seeking promotion |
| 1.2.8 | Demonstrate time, task, and resource management skills by organizing and implementing a productive plan of work |
| 1.2.9 | Demonstrate mathematics skills by using mathematical reasoning to accomplish tasks |
| 1.2.10 | Demonstrate customer service skills by identifying and addressing the needs of all customers and providing helpful, courteous, and knowledgeable service |
| 1.3.1 | Demonstrate proficiency with job-specific technologies by selecting and safely using technological resources to accomplish work responsibilities in a productive manner |
| 1.3.2 | Demonstrate proficiency with information technology by using computers, file management techniques, and software/programs effectively |
| 1.3.3 | Demonstrate proper Internet use and security by using the Internet appropriately for work |
| 1.3.4 | Demonstrate proficiency with telecommunications by selecting and using appropriate devices, services, and applications |
