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Florida Advanced Information Technology

Project: IT Professional

Students explore cybersecurity career pathways and build skills that will be needed within these fields such as communication. In this project, students will explore the troubleshooting methodology and utilize it to solve sample IT support issues.

Lessons

7.1 Communication is Key!

  • IT Professional
  • Cybersecurity Careers
  • Customer Service Skills
  • Customer Service Skills
  • Act it Out!

7.2 Troubleshooting Methodology

  • Troubleshooting Methodology
  • Support Ticket
  • Identify the Problem
  • You've Got Mail!
  • Research Solutions
  • +3 more

7.3 Building a Knowledge Base

  • What is a Knowledge Base?
  • Draft a KB Article
  • Share your KB Article
  • Finalize your KB Article

7.4 Star in a Video!

  • Instructional Videos
  • Example Tutorial
  • Instructional Video Plan
  • Write the Script
  • What is a Storyboard?
  • +3 more

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