| 1.1.1 |
Demonstrate the proper use of safety devices |
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| 1.1.2 |
Research the environmental impact of production |
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| 1.1.3 |
Research local, state, and federal regulations related to material handling |
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| 1.1.4 |
Demonstrate secure disposal of technology materials |
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| 1.1.5 |
Describe Material Safety Data Sheets (MSDS) |
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| 1.1.6 |
Explain the relationship between organization and safety |
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| 1.1.7 |
Demonstrate an organized work environment |
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| 1.1.8 |
Demonstrate electrical safety (e.g., grounding, ESD (static), etc.) |
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| 1.1.9 |
Apply installation safety (e.g., lifting, overhead movements, etc.) |
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| 1.1.10 |
Analyze emergency procedures (building layout, fire escape plan, safety/emergency exits, fail open/close, alert systems) |
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| 1.2.1 |
Explain common tools used in computer repair |
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| 1.2.2 |
Demonstrate the use of common networking and repair tools |
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| 1.2.3 |
Select the proper tool for diagnostic and troubleshooting procedures |
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| 1.2.4 |
Compare and contrast fire suppression systems in IT environments |
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| 1.2.5 |
Describe the purpose of Heating, Ventilation, and Air Conditioning (HVAC) systems for IT systems |
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| 2.1.1 |
Analyze legal issues in technology |
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| 2.1.2 |
Evaluate intellectual property laws |
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| 2.1.3 |
Explain differences between licensing, copyright, and infringement |
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| 2.1.4 |
Explain the differences between restricted content, prohibited or illegal content |
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| 2.1.5 |
Examine state, federal, and international regulations related to technology (e.g.; legal holds, disposal
methods, data retention, discoverability, data protection, etc.) |
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| 2.2.1 |
Analyze acceptable use policies |
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| 2.2.2 |
Explain the difference between technology policies, privacy standards, and best practices |
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| 2.2.3 |
Explain data and privacy encryption issues related to using technology |
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| 2.2.4 |
Evaluate appropriate consent policies to monitoring various stakeholders |
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| 2.2.5 |
Explain appropriate data classification |
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| 2.3.1 |
Communicate with customers to ensure understanding of customer requirements, scope, and concerns |
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| 2.3.2 |
Utilize appropriate documentation systems |
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| 2.3.3 |
Explain the purpose of business agreements (i.e., memos of understanding, service level agreement,
statement of work, master services agreement) |
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| 3.1.1 |
Categorize system unit components (e.g., power supply connectors, motherboard characteristics, form factors, CPU features, memory module attributes, and expansion business types) |
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| 3.1.2 |
Use industry standard vocabulary to identify components |
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| 3.2.1 |
Select and install appropriate system unit components to meet customer specifications |
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| 3.2.2 |
Interpret BIOS/UEFI settings for basic hardware components |
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| 3.2.3 |
Configure the settings of basic hardware components |
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| 3.2.4 |
Troubleshoot basic hardware components and resolve issues |
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| 3.3.1 |
Categorize audio and video device components, connectors, and cables |
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| 3.3.2 |
Install appropriate sound and video cards to match specifications and end-user requirements |
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| 3.3.3 |
Configure display and video settings |
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| 3.3.4 |
Manage sound card and audio device settings |
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| 3.4.1 |
Identify external device components, connectors, and cables |
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| 3.4.2 |
Connect external devices using the appropriate connectors and cables |
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| 3.4.3 |
Manage device driver updates and roll back drivers |
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| 3.4.4 |
Enable or disable devices |
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| 3.4.5 |
Install drivers for external devices |
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| 3.4.6 |
Prepare devices for safe removal |
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| 3.4.7 |
Manipulate system utilities to configure storage and external devices |
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| 3.5.1 |
Install SOHO multifunction device / printers and configure appropriate settings |
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| 3.5.2 |
Compare and contrast differences between the various print technologies and the associated imaging
process |
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| 3.5.3 |
Perform appropriate printer maintenance |
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| 4.1.1 |
Use industry standard vocabulary in relation to operating systems (OS) |
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| 4.1.2 |
Compare and contrast Microsoft Windows Operating Systems |
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| 4.1.3 |
Install and secure operating systems |
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| 4.1.4 |
Install and configure Windows networking |
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| 4.2.1 |
Explain various features and tools of operating systems |
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| 4.2.2 |
Apply appropriate command line tools |
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| 4.2.3 |
Select appropriate operating system features and tools based on customer requirements |
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| 4.2.4 |
Configure Windows Update Settings |
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| 4.2.5 |
Configure local users and groups for a Windows networking system |
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| 4.2.6 |
Configure User Access Control (UAC) |
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| 4.2.7 |
Use Windows Control Panel utilities |
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| 4.2.8 |
Perform common preventive maintenance procedures using the appropriate Windows OS tools |
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| 4.2.9 |
Troubleshoot common PC security issues using best practices |
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| 4.3.1 |
Explain key terms and acronyms used in diagnostic testing and troubleshooting |
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| 4.3.2 |
Identify common symptoms for a given discrepancy |
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| 4.3.3 |
Develop a solution for a given discrepancy |
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| 4.3.4 |
Document the solution |
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| 4.4.1 |
Identify common features and functionality of the Mac OS and Linux operating systems |
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| 4.4.2 |
Set up and use client-side virtualization |
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| 4.4.3 |
Identify basic cloud concepts |
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| 4.4.4 |
Summarize the properties and purpose of services provided by networked hosts |
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| 4.4.5 |
Identify basic features of mobile operating systems |
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| 4.4.6 |
Install and configure basic mobile device network connectivity and email |
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| 4.4.7 |
Summarize methods and data related to mobile device synchronization |
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| 4.4.8 |
Compare and contrast methods to secure mobile devices |
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| 4.4.9 |
Explain the characteristics of various types of other mobile devices |
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| 4.4.10 |
Compare and contrast accessories, features, and ports of mobile and IoT devices |
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| 4.4.11 |
Troubleshoot common mobile OS and tablet software/hardware issues |
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| 4.5.1 |
Compare and contrast laptops, tablets, and computer form factors |
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| 4.5.2 |
Explain current trends in laptops and tablet applications |
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| 4.5.3 |
Compare laptop and tablet operating systems |
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| 4.5.4 |
Explain the function of components within the display of a laptop and tablet |
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| 4.5.5 |
Compare and contrast accessories, features, and ports of laptops and tablets |
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| 5.1.1 |
Describe the OSI model and relate to hardware in a network |
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| 5.1.2 |
Implement the appropriate industry policy and procedures |
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| 5.1.3 |
Compare and contrast the ports and protocols (HTTP, NetBIOS, SMTP, TCP, UDP, etc.) |
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| 5.1.4 |
Configure and apply appropriate ports and protocols (FTP, SSH, Telnet, DHCP, TFTP, etc.) |
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| 5.1.5 |
Utilize appropriate wired connections |
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| 5.1.6 |
Utilize appropriate wireless connections |
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| 5.2.1 |
Describe encapsulation/de-encapsulation |
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| 5.2.2 |
Explain modulation techniques |
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| 5.2.3 |
Apply numbering systems (e.g., binary, octal, hexadecimal) |
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| 5.2.4 |
Demonstrate addressing and subnetting techniques |
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| 5.2.5 |
Compare broadband/baseband |
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| 5.2.6 |
Compare and contrast bit rates vs. baud rates |
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| 5.2.7 |
Describe CDMA |
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| 5.2.8 |
Explain the difference between CSMA/CD-CSMA/CA |
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| 5.2.9 |
Describe wavelength |
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| 5.2.10 |
Apply TCP/IP suite (TCP, UDP, ICMP) |
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| 5.3.1 |
Compare Main (MDF) and intermediate distribution frame (IDF) |
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| 5.3.2 |
Implement a cable management solution |
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| 5.3.3 |
Analyze and create a power management plan (i.e., power converters, circuits, UPS {Power
redundancy}, inverters, load capacity, etc.) |
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| 5.3.4 |
Determine proper airflow for optimal performance |
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| 5.3.5 |
Utilize correct rack systems for location and operation |
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| 5.3.6 |
Employ consistent labeling methodologies (port, system, circuit, patch panel) |
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| 5.3.7 |
Develop a plan to monitor rack security and environmental conditions |
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| 6.3.3 |
Troubleshoot and resolve common wireless issues |
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| 6.3.4 |
Troubleshoot and resolve common copper and fiber cable issues |
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| 6.3.5 |
Troubleshoot and resolve common network issues |
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| 6.3.6 |
Troubleshoot and resolve common security issues |
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| 6.3.7 |
Troubleshoot and resolve common WAN issues |
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