Standards in this Framework
Standards Mapped
Mapped to Course
| Standard | Lessons | 
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                     1.1.1 
                     Demonstrate the proper use of safety devices  | 
                
                    
                    
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                     1.1.2 
                     Research the environmental impact of production  | 
                
                    
                    
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                     1.1.3 
                     Research local, state, and federal regulations related to material handling  | 
                
                    
                    
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                     1.1.4 
                     Demonstrate secure disposal of technology materials  | 
                
                    
                    
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                     1.1.5 
                     Describe Material Safety Data Sheets (MSDS)  | 
                
                    
                    
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                     1.1.6 
                     Explain the relationship between organization and safety  | 
                
                    
                    
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                     1.1.7 
                     Demonstrate an organized work environment  | 
                
                    
                    
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                     1.1.8 
                     Demonstrate electrical safety (e.g., grounding, ESD (static), etc.)  | 
                
                    
                    
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                     1.1.9 
                     Apply installation safety (e.g., lifting, overhead movements, etc.)  | 
                
                    
                    
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                     1.1.10 
                     Analyze emergency procedures (building layout, fire escape plan, safety/emergency exits, fail open/close, alert systems)  | 
                
                    
                    
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                     1.2.1 
                     Explain common tools used in computer repair  | 
                
                    
                    
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                     1.2.2 
                     Demonstrate the use of common networking and repair tools  | 
                
                    
                    
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                     1.2.3 
                     Select the proper tool for diagnostic and troubleshooting procedures  | 
                
                    
                    
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                     1.2.4 
                     Compare and contrast fire suppression systems in IT environments  | 
                
                    
                    
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                     1.2.5 
                     Describe the purpose of Heating, Ventilation, and Air Conditioning (HVAC) systems for IT systems  | 
                
                    
                    
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                     2.1.1 
                     Analyze legal issues in technology  | 
                
                    
                    
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                     2.1.2 
                     Evaluate intellectual property laws  | 
                
                    
                    
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                     2.1.3 
                     Explain differences between licensing, copyright, and infringement  | 
                
                    
                    
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                     2.1.4 
                     Explain the differences between restricted content, prohibited or illegal content  | 
                
                    
                    
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                     2.1.5 
                     Examine state, federal, and international regulations related to technology (e.g.; legal holds, disposal methods, data retention, discoverability, data protection, etc.)  | 
                
                    
                    
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                     2.2.1 
                     Analyze acceptable use policies  | 
                
                    
                    
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                     2.2.2 
                     Explain the difference between technology policies, privacy standards, and best practices  | 
                
                    
                    
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                     2.2.3 
                     Explain data and privacy encryption issues related to using technology  | 
                
                    
                    
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                     2.2.4 
                     Evaluate appropriate consent policies to monitoring various stakeholders  | 
                
                    
                    
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                     2.2.5 
                     Explain appropriate data classification  | 
                
                    
                    
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                     2.3.1 
                     Communicate with customers to ensure understanding of customer requirements, scope, and concerns  | 
                
                    
                    
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                     2.3.2 
                     Utilize appropriate documentation systems  | 
                
                    
                    
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                     2.3.3 
                     Explain the purpose of business agreements (i.e., memos of understanding, service level agreement, statement of work, master services agreement)  | 
                
                    
                    
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                     3.1.1 
                     Categorize system unit components (e.g., power supply connectors, motherboard characteristics, form factors, CPU features, memory module attributes, and expansion business types)  | 
                
                    
                    
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                     3.1.2 
                     Use industry standard vocabulary to identify components  | 
                
                    
                    
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                     3.2.1 
                     Select and install appropriate system unit components to meet customer specifications  | 
                
                    
                    
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                     3.2.2 
                     Interpret BIOS/UEFI settings for basic hardware components  | 
                
                    
                    
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                     3.2.3 
                     Configure the settings of basic hardware components  | 
                
                    
                    
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                     3.2.4 
                     Troubleshoot basic hardware components and resolve issues  | 
                
                    
                    
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                     3.3.1 
                     Categorize audio and video device components, connectors, and cables  | 
                
                    
                    
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                     3.3.2 
                     Install appropriate sound and video cards to match specifications and end-user requirements  | 
                
                    
                    
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                     3.3.3 
                     Configure display and video settings  | 
                
                    
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                     3.3.4 
                     Manage sound card and audio device settings  | 
                
                    
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                     3.4.1 
                     Identify external device components, connectors, and cables  | 
                
                    
                    
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                     3.4.2 
                     Connect external devices using the appropriate connectors and cables  | 
                
                    
                    
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                     3.4.3 
                     Manage device driver updates and roll back drivers  | 
                
                    
                    
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                     3.4.4 
                     Enable or disable devices  | 
                
                    
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                     3.4.5 
                     Install drivers for external devices  | 
                
                    
                    
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                     3.4.6 
                     Prepare devices for safe removal  | 
                
                    
                    
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                     3.4.7 
                     Manipulate system utilities to configure storage and external devices  | 
                
                    
                    
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                     3.5.1 
                     Install SOHO multifunction device / printers and configure appropriate settings  | 
                
                    
                    
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                     3.5.2 
                     Compare and contrast differences between the various print technologies and the associated imaging process  | 
                
                    
                    
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                     3.5.3 
                     Perform appropriate printer maintenance  | 
                
                    
                    
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                     4.1.1 
                     Use industry standard vocabulary in relation to operating systems (OS)  | 
                
                    
                    
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                     4.1.2 
                     Compare and contrast Microsoft Windows Operating Systems  | 
                
                    
                    
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                     4.1.3 
                     Install and secure operating systems  | 
                
                    
                    
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                     4.1.4 
                     Install and configure Windows networking  | 
                
                    
                    
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                     4.2.1 
                     Explain various features and tools of operating systems  | 
                
                    
                    
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                     4.2.2 
                     Apply appropriate command line tools  | 
                
                    
                    
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                     4.2.3 
                     Select appropriate operating system features and tools based on customer requirements  | 
                
                    
                    
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                     4.2.4 
                     Configure Windows Update Settings  | 
                
                    
                    
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                     4.2.5 
                     Configure local users and groups for a Windows networking system  | 
                
                    
                    
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                     4.2.6 
                     Configure User Access Control (UAC)  | 
                
                    
                    
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                     4.2.7 
                     Use Windows Control Panel utilities  | 
                
                    
                    
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                     4.2.8 
                     Perform common preventive maintenance procedures using the appropriate Windows OS tools  | 
                
                    
                    
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                     4.2.9 
                     Troubleshoot common PC security issues using best practices  | 
                
                    
                    
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                     4.3.1 
                     Explain key terms and acronyms used in diagnostic testing and troubleshooting  | 
                
                    
                    
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                     4.3.2 
                     Identify common symptoms for a given discrepancy  | 
                
                    
                    
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                     4.3.3 
                     Develop a solution for a given discrepancy  | 
                
                    
                    
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                     4.3.4 
                     Document the solution  | 
                
                    
                    
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                     4.4.1 
                     Identify common features and functionality of the Mac OS and Linux operating systems  | 
                
                    
                    
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                     4.4.2 
                     Set up and use client-side virtualization  | 
                
                    
                    
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                     4.4.3 
                     Identify basic cloud concepts  | 
                
                    
                    
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                     4.4.4 
                     Summarize the properties and purpose of services provided by networked hosts  | 
                
                    
                    
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                     4.4.5 
                     Identify basic features of mobile operating systems  | 
                
                    
                    
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                     4.4.6 
                     Install and configure basic mobile device network connectivity and email  | 
                
                    
                    
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                     4.4.7 
                     Summarize methods and data related to mobile device synchronization  | 
                
                    
                    
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                     4.4.8 
                     Compare and contrast methods to secure mobile devices  | 
                
                    
                    
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                     4.4.9 
                     Explain the characteristics of various types of other mobile devices  | 
                
                    
                    
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                     4.4.10 
                     Compare and contrast accessories, features, and ports of mobile and IoT devices  | 
                
                    
                    
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                     4.4.11 
                     Troubleshoot common mobile OS and tablet software/hardware issues  | 
                
                    
                    
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                     4.5.1 
                     Compare and contrast laptops, tablets, and computer form factors  | 
                
                    
                    
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                     4.5.2 
                     Explain current trends in laptops and tablet applications  | 
                
                    
                    
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                     4.5.3 
                     Compare laptop and tablet operating systems  | 
                
                    
                    
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                     4.5.4 
                     Explain the function of components within the display of a laptop and tablet  | 
                
                    
                    
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                     4.5.5 
                     Compare and contrast accessories, features, and ports of laptops and tablets  | 
                
                    
                    
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                     5.1.1 
                     Describe the OSI model and relate to hardware in a network  | 
                
                    
                    
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                     5.1.2 
                     Implement the appropriate industry policy and procedures  | 
                
                    
                    
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                     5.1.3 
                     Compare and contrast the ports and protocols (HTTP, NetBIOS, SMTP, TCP, UDP, etc.)  | 
                
                    
                    
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                     5.1.4 
                     Configure and apply appropriate ports and protocols (FTP, SSH, Telnet, DHCP, TFTP, etc.)  | 
                
                    
                    
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                     5.1.5 
                     Utilize appropriate wired connections  | 
                
                    
                    
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                     5.1.6 
                     Utilize appropriate wireless connections  | 
                
                    
                    
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                     5.2.1 
                     Describe encapsulation/de-encapsulation  | 
                
                    
                    
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                     5.2.2 
                     Explain modulation techniques  | 
                
                    
                    
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                     5.2.3 
                     Apply numbering systems (e.g., binary, octal, hexadecimal)  | 
                
                    
                    
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                     5.2.4 
                     Demonstrate addressing and subnetting techniques  | 
                
                    
                    
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                     5.2.5 
                     Compare broadband/baseband  | 
                
                    
                    
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                     5.2.6 
                     Compare and contrast bit rates vs. baud rates  | 
                
                    
                    
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                     5.2.7 
                     Describe CDMA  | 
                
                    
                    
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                     5.2.8 
                     Explain the difference between CSMA/CD-CSMA/CA  | 
                
                    
                    
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                     5.2.9 
                     Describe wavelength  | 
                
                    
                    
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                     5.2.10 
                     Apply TCP/IP suite (TCP, UDP, ICMP)  | 
                
                    
                    
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                     5.3.1 
                     Compare Main (MDF) and intermediate distribution frame (IDF)  | 
                
                    
                    
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                     5.3.2 
                     Implement a cable management solution  | 
                
                    
                    
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                     5.3.3 
                     Analyze and create a power management plan (i.e., power converters, circuits, UPS {Power redundancy}, inverters, load capacity, etc.)  | 
                
                    
                    
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                     5.3.4 
                     Determine proper airflow for optimal performance  | 
                
                    
                    
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                     5.3.5 
                     Utilize correct rack systems for location and operation  | 
                
                    
                    
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                     5.3.6 
                     Employ consistent labeling methodologies (port, system, circuit, patch panel)  | 
                
                    
                    
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                     5.3.7 
                     Develop a plan to monitor rack security and environmental conditions  | 
                
                    
                    
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                     6.3.3 
                     Troubleshoot and resolve common wireless issues  | 
                
                    
                    
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                     6.3.4 
                     Troubleshoot and resolve common copper and fiber cable issues  | 
                
                    
                    
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                     6.3.5 
                     Troubleshoot and resolve common network issues  | 
                
                    
                    
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                     6.3.6 
                     Troubleshoot and resolve common security issues  | 
                
                    
                    
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                     6.3.7 
                     Troubleshoot and resolve common WAN issues  | 
                
                    
                    
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